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ProAudioStar: Products & Services

ProAudioStar is Brooklyn's go-to source for DJ and professional audio equipment.  For those who don't live near the Brooklyn warehouse, ProAudioStar has established on ecommerce website to expand the reach of their business.  Anyone looking to buy professional DJ equipment or equipment to perform live or record a performance will find all that they need here.  The site features mixers, DJ turntables, DJ headphones, cases, stands, keyboards, drums, amps, effect processors, microphones, software, lighting and stands.

ProAudioStar: Company Background

ProAudioStar began selling DJ and audio equipment out of their warehouse in the late 1990s.  In 2005, the company set up a website for ecommerce to expand their reach to the rest of the world outside of Brooklyn. The company has been in business for a while and is known in New York as a price leader.  Despite its now world-wide reach, the company continues to operate out of its Brooklyn headquarters.

ProAudioStar: Customer Feedback & Reviews

ProAudioStar has a fairly high customer feedback rating.  At, the company is rated 9.3 out of 10 with 93 reviews. has the company rated 5 out 5 with six reviews. Their eBay store continues with a rating of 99.6% positive.  Here are some examples of customer feedback:

  • I am very satisfied with my first purchase from ProAudioStar. The price was better than any competitor and I was called first to make sure I gave the correct address.
  • All around I had a decent experience with ProAudioStar. The keyboard was shipped right after I ordered it which was great and the keyboard feels and sounds great. The only negative is that there were some scratches on the keyboard when I received it. Not a big deal, but it doesn't look new.
  • Friendly dudes with a warehouse full of gear.  Completely nonchalant; amazing pricing.  Can't see shopping anywhere else in Brooklyn for electronic music hardware/software...
  • Product received ON TIME, received exactly it was posted on eBay, a great value.
ProAudioStar: Business Credibility & Trustworthiness

ProAudioStar has been listed as a top retailer in several trade magazines including Music Trades.  The company is frequently featured in articles on buying equipment and advertises in all of the major music trade magazines.  The company also sells on Ebay through their store and has a high satisfaction rating of 99% with numerous sales.  The company is not accredited with the Better Business Bureau.

ProAudioStar: Website Popularity & Google Ranking

ProAudioStar is not a highly popular website since it serves a niche area of the music business. lists the company as the 58,000 most popular site in the United States.  The site's audience tends to be male and accessed equally from home and work.  Most users have some collage and make over $30,000 per year. reports the site has about 24,000 persons using the site per 24-hour period.  25% of the users are referred by other internet sites.  Google Page Rank tool rates the site 3/10.

ProAudioStar: Social Media Presence

The company has a social media presence.  ProAudioStar's Twitter page has over 2400 followers and is quite active each day.  Facebook also features a page devoted to the company that has over 24,000 followers and is also quite busy.  In addition, the company puts out a newsletter and emails to its customers with news about their business and the music industry.  There is also a blog on the website for regular customers.

ProAudioStar: Website Security & Safety

ProAudioStar uses Verisign 128 bit SSL encryption to protect all transactions on the site.  The company does not share any private information from its customers with others. The site is also protected by Norton against viral attacks.  Google's safe browsing tool does not show any problems with customers using this site.  This page can be viewed here.

ProAudioStar: Pricing & Packages

ProAudioStar will price match other companies on the equipment that they sell.  Here are some examples of their prices and that of their competitors.

Korg SP-170 keyboard:

ProAudioStar:  $499.00

Sweetwater:  $499.99

Nova Music:  $499.99

JBL STX-825 Monitor Speaker:

ProAudioStar:  $1999.00

Nova Music:  N/A

Sweetwater:  $1499.00

Black Lion Audio AGB:

ProAudioStar:  $1199.00

Nova Music:  $1199.00

Sweetwater:  N/A

The prices on the items chosen show that ProAudioStar is competitive with its prices on all but one item.  However, it was noted that online websites either sold DJ equipment or professional music equipment.  It was difficult to find a site that carried both items.

ProAudioStar: Shipping Rates & Policies

In general, shipping to the continuous United States is free.   Orders to other parts of the United States, FPO addresses or foriegn countries depend on the item being shipped and the destination.  Items are usually shipped by Federal Express.  Customers can choose faster shipping during the checkout process. 

ProAudioStar: Payment Methods Accepted

ProAudioStar accepts Paypal, Bank wire payments and the big four credit cards.  These include American Express, Visa, Mastercard and Discover.  Customers requiring other arrangements can contact customer service.  If an item is actually bought at the warehouse, more payment options are available to local customers.  Paypal customers can use the BillMeLater service to pay for their merchandise.

ProAudioStar: Returns, Refunds & Exchange Policy

ProAudioStar has a 30-day return policy on most items.  Some items are not returnable including special orders, certain types of headphones and a number of other items.  Returned merchandise must be in the original packaging and be able to be resold.   Items that require work to resell will be charged a 15% restocking fee.  The return policy on the site clearly states which items are not returnable.  To return an item, contact customer service.  Even if the item has been out longer than 30 days, ProAudioStar's return policy suggests the customer contact the company and they may be able to help.

ProAudioStar: Product images & screenshots
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Comments (2)

You have presented an outstanding review.  Great job.

Fab review looking into each aspect of this company!
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